How to explain caching to clients
I recently implemented a quick performance fix on a client’s site recently by implementing caching. I explain caching with the following metaphor. Imagine that your site is a book. A book written in a weird mix of Latin, Sanskrit and Old Norse. It’s precise, complicated and requires translation into English by an expert translator before it […]
Flying Car Syndrome
This is will most likely be included in some form in my upcoming e-book. Flying Car Syndrome Imagine the following exchange one week after a car sale: Salesman: So, how do you like the new Prius? Prius Buyer: It’s a piece of crap, I’m never buying a hybrid again. You lied to me! Salesman: What […]
A tip for dealing with T-Mobile problems
As Lady Stronico (Staci) continues her struggle with T-Mobile a valuable lesson was learned. The T-mobile (so far, 100% unhelpful) staff will try to shuffle you off into a convenient side room to call headquarters, with the assurance that calling headquarters via their phone and a special number will expedite solving the problem. This is […]
How to fix customer service problems with T-Mobile
I’m not sure that this really qualifies as a technical problem, but it was a problem I had. The Problem: Any one of the many you are likely to have with T-Mobile -in my case it was a non-working phone, and no good options of upgrading. The Cause: T-Mobile customer service sucks. The Solution: Insist […]